Experience
Canadian Tire Corporation, Ltd.
January 2022 - Present
Scrum Master
- Coached 2 squads to higher levels of agile maturity, improved processes, and ensured adherence to the Scrum framework:
- 3 week continuous delivery iterations.
- Teams geo-located across multiple timezones in Canada, India, and Ukraine.
- Increased velocity by 80%.
- Improved completion against commitment from 50% to 90%.
- Reduced bug to story ratio by 57%.
- Scrum Master for the squads which delivered:
- Migrated Triangle.com to new enterprise digital platform.
- Implemented loyalty subscription renewals for the subscription renewals for the Triangle Select loyalty rewards program.
- Implemented SSO across ecommerce banner sites and simplified registration including TFA via SMS.
- Certified Scrum Master (CSM®), SAFe 6.0 Certified Agilist (PMP certification in progress).
Canadian Western Bank
February 2022 - February 2025
Learning & Development Consultant
- Designed and implemented 8 role-based learning maps consisting of hundreds of learning objects (92% learner satisfaction score)
- Developed dynamic custom pages in Cornerstone OnDemand platform to provide a personalized onboarding experience for learners
- Created and deployed dashboard reports leveraging AI to deliver insights and key performance metrics, enabling data-driven decision making for management
- Authored role-based content using Articulate Rise and Storyline
- Authored custom courseware and implemented advanced LMS (Cornerstone OnDemand) user experience customizations and branding.
- Leveraged Selenium web driver and advanced Excel macros to implement end to end automation of reporting processes, eliminating margin for error and reducing manual effort by 98%.
Canadian Tire Corporation, Ltd.
December 2017 - January 2022
Manager, Learning Experience Technology
- Business product owner for an enterprise-wide learning ecosystem (NPS of 35).
- Responsible for the design and delivery of training to 30k employees located internationally.
- Facilitated in person training sessions in Toronto, Oakville, and Calgary for the Triangle Learning Academy.
- Led the RFP process and worked with vendor management for the selection and implementation of various information systems (e.g., Workday HCM, Cornerstone OnDemand, LinkedIn Learning, Harvard Business School).
- Business and technology lead for 3 learning management system migrations.
- Oversaw SSO, API and SFTP feed integrations between various systems.
- Coded a custom AICC JavaScript LMS communication system for custom content tracking.
- Implemented Google Analytics and Google Tag Manager to capture anonymous user experience data to inform enhancement to the learner interface and measure against KPIs.
- Designed and implemented an LMS governance model and segmented security for 10 business units.
- Developed a data analytics dashboard to consolidate information from several sources to measure performance across key performance indicators (including net promoter score).
Canadian Tire Corporation, Ltd.
April 2017 - December 2017
Team Lead, Web Development
- Hired, led, coached, and mentored a team of designers and developers in the full stack development of an in-house learning experience platform leveraged by internationally by employees across the enterprise.
- Fostered relationships with project stakeholders across numerous business units and presented technical solutions using plain English.
- Designed, documented, and implemented a release management strategy for service-based web applications which reduced time to production by 95%.
- Conducted focus groups and user interface testing to capture feedback and inform future release cycles.
Canadian Tire Corporation, Ltd.
December 2011 - April 2017
Web Application Developer & Database Administrator
- Responsible for the implementation, maintenance and security of database and application web servers.
- Implemented software development life cycle for the full stack development of several internal web applications.
- Utilized JIRA and Confluence to implement scrum agile methodology.
- Led development of a training rewards program which resulted in a 450% increase in engagement.
- Created and maintained documentation of programming and deployment processes and best practices.
Canadian Tire Corporation, Ltd.
October 2010 - December 2011
Application Developer
- Designed and developed e-learning courses for 40k+ retail employees nation-wide.
- Provided hardware and software technical support and troubleshooting.
Cyberteks Design
January 2009 - October 2010
Manager of Operations
- Oversee all projects throughout the software development life cycle to allocate resources as needed.
- Compose status reports, cost estimates, resource plans and client contracts.
Cyberteks Design
June 2001 - January 2009
Web Developer
- Develop and maintain database driven websites, content management systems and e-commerce solutions.
- Design for all platforms including the web, print, games, stationery, user interfaces and animation/video.
October 2018
Going for Gold Award @ Canadian Tire
Co-winner of the Breakthrough Thinking award for the development of the Triangle Learning Academy.
April 2017
Foundations of Data Science @ University of Toronto
Completed the Foundations of Data Science course which explores the evolution of the fields of data science and predictive analytics.
November 2016
DemoFest Best Game-based Solution Winner @ DevLearn
Led the development of, and co-presented a custom HTML5 game-based learning experience.
November 2016
xAPI Camp –The Elearning Guild
Pre-conference camp which provides an in-depth understanding of xAPI: the specification that is revolutionizing the learning space.
May 2013
HTML 5 Web Development – Learning Tree International
Completed course which teaches developers to enhance the user experience using HTML5 & CSS3.
